Shipping Policy

At Oo, every recovery pillow is handmade with care to ensure the best quality for your cat.

Processing Time

Orders are processed within 1–3 business days after confirmation.

Delivery Time

• Major Cities (Pakistan): 2–4 business days
• Other Areas: 3–7 business days

Delivery times may vary during public holidays or due to courier delays.

Shipping Charges

• Standard shipping charges are calculated at checkout.
• Free shipping may be available on selected promotions or minimum order values.

Order Tracking

Once your order is shipped, you'll receive a tracking number via WhatsApp or email (if available).

Incorrect Address

Please make sure your shipping address and contact number are correct. Oo is not responsible for delays caused by incorrect information.

Delayed Deliveries

While we work with reliable courier partners, unexpected delays due to weather, holidays, or courier issues may occur. We appreciate your patience and understanding.

Damaged or Lost Packages

If your order arrives damaged or you don't receive it, please contact us within 48 hours of delivery or the expected delivery date. We'll do our best to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, contact us at:
📧 hello@oopaw.com